FAQs
How much is shipping cost?
Australia Standard Delivery is $X.xxAUD.
Australia Express Delivery is $X.xxAUD.
How long does shipping take?
Australia Standard Delivery (2-5 days)
Australia Express Delivery (2 next business days)
Do you ship internationally?
Yes, please contact us to enquire about the internaltional shipping cost.
How do I track my delivery?
Once your item has been shipped. You will receive an email from us with your tracking details. If you haven't received this, please check your junk mail.
If you need to get in contact with us about the where about of your order, please email info@wicksandlotions.com
What is your exchange policy?
If your order arrives less than perfect please provide a photo so we can organise a replacement or refund.
Please note we are unable to provide refunds or exchanges without proof of goods.
What is your returns policy?
Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.
No refund if you change your mind.
What do I do if I received my order and something is missing?
Please email info@wicksandlotions.com with your order number outlining the missing item.
What do I do if my order arrived broken or damaged?
Please email info@wicksandlotions.com with your order number and photos of the broken or damaged products and we'll arrange a replacement to be sent out to you as soon as possible.